SAM SOLUTIONS · IT GUIDE
Microsoft 365 Support Checklist
Give your administrator useful information before troubleshooting starts.
Describe the affected service
Identify whether the issue involves email, Teams, OneDrive, SharePoint or account access. Note whether it occurs in a browser, desktop application or both, and whether other users are affected.
Collect useful information
- The affected application and approximate start time
- The visible error wording, with private details removed
- Whether the issue affects one device or several
- Whether browser access works
- Any recent changes you know about
Leave administrative changes to authorised users
Avoid changing permissions or security settings merely to test an issue. An authorised tenant administrator can assess the relevant account, configuration and service information. Keep passwords and authentication codes private.